
Alex Steele
Writer

Handling sales tax for an online store can be complicated, but software tools like Avalara are designed to simplify the process by automating the calculation, reporting, and filing of sales taxes.
In this article, we’ll provide an overview of Avalara products and support, reasons you may be looking for an alternative, and the best competitor solutions on the market.

Avalara was founded in 2004 by Scott MacFarlane. The company offers sales tax software, known as Avalara Avatax, that automates tax calculations and the filing process. It currently provides real-time rates for 12,000 tax jurisdictions.
Although Avalara is a robust solution, it is not the only provider available. Businesses have different needs, such as budget constraints, special features, or better integration with other business tools. Therefore, exploring other sales tax software options in the market is essential.
The sections below will look into the Avalara support and pricing.
Avalara offers a pricing model that scales with the size of a business and its specific needs, which might include transaction volume and complexity of sales tax compliance. The service generally includes automated tax calculations, compliance reporting, and tax filing capabilities. Advanced plans may provide additional features like international tax calculation and API integrations for custom setups.
Avalara provides support resources, including a knowledge base, step-by-step guides, and webinars to help users manage sales tax more efficiently. For direct support, Avalara offers email assistance and has a community forum where users can exchange advice and experiences.
The customer service team aims to provide troubleshooting help and educational materials related to sales tax compliance. They can support businesses with the necessary knowledge to manage their tax duties independently.
Overall, Avalara has decent ratings from customer review sites. On the Better Business Bureau (BBB), Avalara has an A+ rating and a 1.1 out of 5.0-star rating from 31 customer reviews. The company closed 53 complaints in the past 12 months.
On the other hand, Avalara was rated 3.9 out of 5.0-star rating from 500 reviews on G2. Out of the 500 Avalara customer reviews, 57% were 5-star ratings, 24% were 4-star ratings, and 4% were 3-star ratings.
You may be looking for another sales tax compliance software for several reasons. Here are some of the top reasons, based on customer reviews, why a company might consider an Avalara alternative.
In the next sections, we’ll explore various alternatives to Avalara, highlighting their unique offerings to help you find a suitable solution for managing sales tax in your e-commerce operations.
Let’s explore the details of various alternatives to Avalara to help you decide which one might be the right fit for your business.
| Precision in sales tax calculations | Accuracy is crucial. Even a slight error in sales tax calculations can cause significant issues, so choosing a system known for its reliability and precision is essential. |
| E-commerce platform integration | The sales tax software you choose should seamlessly integrate with your e-commerce platform, whether it’s Shopify, BigCommerce, or something else. Efficient integration simplifies operations, allowing you to focus more on sales and less on backend complexities. |
| User-friendly interface | The tool should be straightforward, featuring an intuitive interface that makes managing sales tax less of a chore. |
| Quality of customer support | Effective support is key. This includes having accessible, friendly, and knowledgeable staff ready to assist with any inquiries or issues. |
| Cost efficiency | The solution should be affordable, offering fair value for its features without hidden charges or unwelcome financial surprises. |
Below, we highlight nine Avalara alternatives that are worth considering.

Overview of Zamp vs Avalara: Zamp distinguishes itself in the sales tax management sector with its innovative approach and customer-centric solutions aimed at simplifying the complexities of sales tax compliance for businesses of all sizes. Contrasting with Avalara, Zamp emphasizes automation and user-friendliness, providing comprehensive solutions that manage everything from tax calculation to compliance filing.
Distinct features and advantages:
Zamp provides a competitive pricing model with tiers based on the scope of a business’s operations and particular needs. Pricing details are transparently displayed on their website, allowing businesses to easily anticipate costs without worries about hidden fees.
Zamp integrates with numerous e-commerce platforms and accounting systems, including major players like QuickBooks, Stripe, and Shopify. This integration guarantees that tax calculations remain accurate across various sales channels, making compliance a breeze whether you sell on one or multiple platforms.
Customer case studies and feedback
Zamp has been named a Major Player in two IDC MarketScape reports and received awards from G2 for setup, support, and ease of use.
Customer testimonials frequently highlight Zamp’s intuitive interface and the efficiency it introduces to tax processes. Businesses report saving an average of 20 hours per month and seeing fewer errors due to Zamp’s automated solutions.
The customer support from Zamp, including dedicated onboarding specialists, is also noted for its rapid response times, which are generally under one hour. Success stories featured on Zamp’s website range from small startups to well-known brands, all experiencing significant boosts in compliance and operational efficiency thanks to Zamp’s services.

Overview of Anrok: Anrok is specifically tailored to assist SaaS businesses in managing sales tax within a digital landscape. The platform is designed to be flexible and adaptable, making it ideal for tech-focused startups and e-commerce businesses seeking an intuitive and scalable solution.
Distinct features and advantages:
Anrok’s pricing structure is designed to accommodate businesses of various sizes, starting with a basic plan and scaling up based on transaction volume and the complexity of tax needs. Custom pricing options are also available for larger enterprises requiring tailored services.
Anrok integrates with major e-commerce platforms like Shopify and BigCommerce. This integration facilitates easy implementation into existing systems, allowing businesses to manage sales tax efficiently.
User testimonials
Feedback from users points to Anrok’s straightforward interface and customer support as key benefits. Customers appreciate the platform’s ability to demystify complex tax regulations, making compliance more manageable. Additionally, users mention real-time updates and precise tax calculations.

Overview of HOST: HOST is a highly specialized alternative in the sales tax software market, offering customized solutions that combine both flexibility and functionality. The platform is engineered to support dynamic businesses seeking sophisticated yet adaptable tax management tools.
Key features and benefits:
While HOST does not list specific pricing details on their website, it indicates the availability of several pricing tiers to suit different business sizes. Their offerings range from a basic package ideal for smaller enterprises to more advanced options, including features like international tax management and enhanced analytics.
HOST is designed to integrate efficiently with a variety of e-commerce platforms and accounting systems, including both emerging market entrants and established players such as Amazon, eBay, and QuickBooks.
Users frequently commend HOST for its versatility and the extensive control it offers over tax configurations, making it a good choice for businesses with intricate tax management needs. The effectiveness and responsiveness of the HOST customer service team are also regularly highlighted in user feedback.

Overview of Numeral: Numeral specializes in making sales tax management straightforward for small to medium-sized businesses. It emphasizes accuracy and user-friendliness, striving to simplify tax compliance for companies that may lack large accounting departments.
Key features and benefits:
Numeral’s pricing structure begins at $75 per filing, with rates that scale according to the volume of transactions. This makes it an economical choice for smaller enterprises.
Numeral integrates seamlessly with popular e-commerce platforms like Shopify, WooCommerce, and Magento. This integration ensures accurate tax calculations and applications at the point of sale, simplifying tax management for online businesses.

Overview of Sattar & Associates.: Sattar & Associates started as a tax consultancy and developed their own software to provide businesses with direct access to expert tax knowledge. Their focus is on delivering personalized service and maintaining high standards of accuracy in tax management.
Sattar & Associates’ pricing is not listed publicly but follows a tiered structure. It starts with basic compliance software and scales up to include full advisory services and audit defense, tailored to the level of service and customization required.
Sattar & Associates’ software integrates seamlessly with various accounting and ERP systems, ensuring a smooth workflow across all financial management tasks.
Customers consistently praise the attentive service the Sattar team provides, valuing expert advice and customized solutions that address their specific business needs.

Overview of TaxCloud: TaxCloud delivers cloud-based tax compliance solutions tailored for online retailers to simplify e-commerce taxation across the U.S. The platform is designed to make the complexities of online sales tax more accessible and manageable for merchants nationwide.
Key features and benefits:
TaxCloud’s pricing details are transparently provided on their website. The platform operates on a free or low-cost basis for eligible merchants through state partnerships. For others, it uses a pay-as-you-go model where costs are based on usage.
TaxCloud offers robust integration capabilities with various e-commerce platforms, shopping carts, and accounting systems, including popular options like Shopify, Magento, and QuickBooks.
Users mention TaxCloud for its user-friendliness and the simplicity it brings to tax compliance. Reviews often highlight the platform’s affordability, especially the significant value offered by its free and low-cost plans, making it a preferred choice for cost-conscious businesses.

Overview of TaxJar: TaxJar is a cloud-based sales tax automation platform designed to help businesses streamline their sales tax processes. It is geared towards e-commerce businesses looking to simplify the complexities of tax compliance across various jurisdictions.
Key features and benefits:
TaxJar offers a tiered pricing structure, which includes a range of plans to suit different business sizes and transaction volumes. The pricing is based on the number of transactions processed each month, with basic plans covering essential features like tax calculation and reporting. Higher-tier plans include additional services such as international tax calculation and premium customer support. Each plan is designed to scale with the growth of the business, providing flexibility and control over sales tax management costs.
TaxJar supports a range of integration options with e-commerce platforms, marketplaces, and financial systems to enhance functionality for diverse business needs. It connects with major e-commerce platforms like Shopify, Magento, and WooCommerce, as well as marketplaces such as Amazon, eBay, and Etsy. Additionally, TaxJar can be linked with accounting software like QuickBooks and Xero, and offers API access for custom integrations.
Reviews of TaxJar mention its user-friendly interface, effective automation of tax calculations and filings, and responsive customer support as major strengths. These features help users save time and minimize errors in sales tax management. However, some users have expressed concerns about the cost, particularly smaller businesses that find the pricing a bit steep for lower transaction volumes. There are also occasional mentions of integration challenges with certain platforms.

Overview of TaxValet: TaxValet takes a comprehensive “done-for-you” approach to sales tax compliance, providing full-service management beyond software solutions. They handle various aspects of sales tax for their clients, from registrations and filings to audit defense.
Key features and benefits:
TaxValet’s pricing is listed on their website, starting at $75 monthly. They offer a subscription-based model with various tiers catering to different service needs.
TaxValet is designed to work with any e-commerce platform, focusing more on service delivery than software integration, making it versatile for all types of online businesses.
Clients consistently commend TaxValet for the significant time savings achieved by delegating sales tax management to their team. Their website features success stories from a range of businesses, from burgeoning startups to established enterprises.

Overview of Yonda: Yonda aims to modernize the sales tax experience for businesses of all sizes, leveraging technology-driven solutions and real-time data processing. They focus on streamlining tax compliance through automation and intuitive design, making complex processes more manageable.
Key features and benefits:
Yonda’s pricing model adapts to the volume of transactions and the specific services a business requires. While particular pricing details are not listed on their website, Yonda offers basic plans suitable for smaller companies and more advanced packages that include features like enhanced analytics and personalized support.
Yonda smoothly integrates with major e-commerce platforms such as Shopify, WooCommerce, and BigCommerce.
Users mention Yonda’s user-friendly interface and the clarity it brings to managing sales tax. Positive feedback highlights their proficiency in helping users maximize the platform’s features.
After reviewing numerous sales tax management solutions, Zamp emerges as a particularly compelling choice. It is distinguished by its pioneering approach to providing a white glove, managed sales tax service. This comprehensive service lifts the entire burden of sales tax management from the business owner, entrusting it to experts who ensure accuracy and efficiency without direct user interaction.
For many companies, handling sales tax is a complex and time-consuming ordeal. Most business owners lack the time or interest to dive into the complexities of sales tax regulations or to operate a software platform every day. Zamp alleviates these pain points by merging the precision of automation and the scalability of technology with customized guidance and continual support.
This fusion allows businesses to address their sales tax obligations successfully without needing to become specialists themselves. Zamp manages all aspects, from setup and updates to the ongoing administration of sales tax processes, freeing you to focus on business growth.
Zamp offers a straightforward, all-inclusive pricing structure. Unlike Avalara, which may charge based on usage or additional features, Zamp’s pricing includes comprehensive services such as tax calculation, onboarding, product taxability mapping, unlimited registrations, and state filings, all within its premium managed service package. This pricing strategy eliminates surprises and extra fees, providing a predictable and economical choice for businesses.
Customer support at Zamp transcends typical help desk offerings. Thanks to its managed service model, clients receive personalized support from a dedicated team tailored to understand each business’s unique needs. This approach ensures quick and knowledgeable responses to any inquiries or issues, providing a seamless and effective support experience.
Zamp’s managed services have made a measurable difference in the operations of many businesses, as evidenced by their case studies. Companies report significant decreases in the time spent on sales tax management, reductions in filing errors, and less overall stress. These testimonials showcase the real-world effectiveness of Zamp’s services and the substantial benefits they deliver to clients.