About Yumwoof
What began as a personal battle with food allergies has now turned into a thriving pet food brand. Spurred by the pandemic, Jaron Lukas and Ana Padilla, founders of Yumwoof, were inspired to double down on their health. As they learned more about nutrition and how to be the healthiest versions of themselves, they sought out to do the same for their dog.
After reviewing 3,000 clinical studies, perfecting dog food formulations, and collaborating with veterinary nutritionists, they took the leap in 2020 and have been growing Yumwoof ever since.
All nutrition plans represent a biologically appropriate diet including low carb macros, anti-inflammatory omega-3 ratios, no simple carbohydrates, no peas or legumes, GMO-free, and more.
Having personally experienced how stressful finding the right dog food can be, their tailored approach starts with a quiz for pet owners, followed by a nutrition plan customized to their dog’s long term health and lifespan.
Challenges
Sales tax is the last thing a growing business wants to add to their lengthy to-do list.
Pet owners loved how simple it was to get started with Yumwoof, and they could rest assured that their dogs’ diets were optimal for their long-term health. However, as they continued to gain loyal customers, sales tax requirements became increasingly frustrating and difficult to manage on their own.
Whether a registration took 15 minutes or several hours, Ana Padilla, CEO of Yumwoof, realized she could be doing more useful things in that time to expand the business. Not to mention, staying up to date with compliance requirements was a stressful task in and of itself.
As she began to search for a sales tax solution, she was met with limited offerings and a lack of customer service from other providers. Fortunately, she found Zamp, which offered a personalized touch and a managed approach.
“I like getting more. With Zamp, I feel like it's more like having an assistant, and it includes a lot.”
Solution
Zamp has reimagined Yumwoof’s sales tax process, resulting in three core benefits:
Benefit #1: Entire team to take care of sales tax
Ana’s days of stressing about sales tax are over. Instead of worrying about registrations and compliance requirements, she has a dedicated team to take care of it from start to finish.
“I feel like I'm paying for an extra employee to do this, but I feel like I'm getting more than an employee will do for me. And I have a whole team behind it…it just felt right.”
Benefit #2: Personalized customer support from sales tax experts
In addition to navigating the intricacies of sales tax for her, Ana knows she can receive trusted advice from sales tax experts at any time.
“Zamp is personable, so I really like that too. I have confidence in the team, and I know that I’ll receive quick attention if I need anything.”
Benefit #3: Clear onboarding and implementation process
Getting set up was a quick and transparent process. Onboarding and implementation was simple. Once she completed the following steps, Ana was all set:
- 1. Give Zamp access to transactional data
- 2. Sign off on pre-populated Power of Attorney forms
- 3. Enable Multi-Factor Authentication with a dedicated sales tax expert on the phone
“There were clear instructions sent to me on how to do it. And it felt safe, they really cared about explaining and making sure I was conscious of what permits I'm allowing and what things I'm not.”
Results
Ana has more time to tackle business growth, rather than going back and forth on sales tax requirements.
Take a look at how Zamp has taken the stress out of sales tax for Ana and her team:
- 6 months of accurate and timely filing
- 38 filings completed
- 17 state accounts configured
“Here in Austin, there's a lot of entrepreneurs and small companies that talk to each other. If you’re paying your sales tax properly, you're in pretty good shape. It’s nice to know that we're okay, we're safe and don't have to worry about sales tax.”
Zamp loves being able to put Ana and her team’s mind at ease about sales tax. Now, they can dedicate more time to their mission of improving dog health and nutrition. Ana’s advice to other businesses considering Zamp:
“Do it!”
If you’re running an e-commerce brand, you have a million things on your plate. Sales tax comes with the territory, but you shouldn’t have to compromise between compliance and expanding your business.
Zamp takes care of all your sales tax needs so you can take care of what matters most to you.
Get in touch to learn how we can help.
