How Handwrytten Simplified Sales Tax in 30 States and Found a True Partner in Zamp

In today's digital world, people receive an average of 135 emails per day but only about one handwritten note per month. Handwrytten was founded with the belief that this overlooked channel offers marketers a powerful way to connect with customers in an authentic, memorable way.

The company uses technology to convert digital messages into genuine handwritten notes. As businesses increasingly seek ways to stand out in crowded digital channels, Handwrytten helps them create meaningful customer experiences through the timeless impact of a handwritten note or card.

Challenges

Low-cost, high-volume transactions created unexpected sales tax complexity. 

Handwrytten's business model presented a unique sales tax challenge. Unlike most e-commerce businesses, which reach nexus thresholds based on dollar amounts, Handwrytten triggered nexus requirements based on transaction counts. With their low-cost product, they were sending thousands of small transactions across multiple states.

The problems began with their previous sales tax provider, a large firm that promised comprehensive support but failed to deliver. Despite paying a significant amount for customer service, David and his team found themselves effectively abandoned when issues arose.

"If there was ever an issue or if I ever had a problem, I was basically sent to a giant Wikipedia page that was of no use to me. We're a rather small business and we don't have the time or expertise to go through hundreds of pages of documents."

The frustrations with their previous provider compounded over time:

• Nonexistent customer service: Emails to their dedicated account manager went unanswered.
• Inaccessible support: The only way to get help was by booking a meeting, and even then, the account manager might not show up.
• Constant turnover: Account managers changed every two to three months.
• Rising costs: Prices kept increasing without corresponding improvements in service.
• Ongoing compliance gaps: Special cases and complex situations left them uncertain about their compliance status.

Solution

A true partnership that handles everything from onboarding to ongoing compliance.

With Zamp, David found what he'd been searching for: a partner that delivers on its promises with exceptional support at every stage.

Benefit #1: Responsive, accessible customer service

Unlike their previous provider, Zamp's team is readily available when Handwrytten needs support—no more waiting days for a response or booking a calendar slot just to ask a question.

"Response time has been tremendous. It's not just customer service—we know people in your tech support team, sales, and throughout the organization. You've been very easy to work with."

Benefit #2: Exceptional onboarding that solved inherited problems

When Handwrytten transitioned to Zamp, the situation was complex. The onboarding process required re-registering in several states and filing individually in SST states.

“Zamp has really gone above and beyond. Becky and your onboarding department are just amazing. She really helped me. She was answering emails late at night, early in the morning, really doing everything to get us on board. It was like a night and day experience versus our last sales tax provider.”

Benefit #3: Transparent, stable pricing

As a small business, cost matters. Zamp's one pricing model means no surprise charges and predictable budgeting—a stark contrast to the escalating costs at their previous provider.

"Cost has been stable and consistent with no surprise charges. Nothing is cheap these days, but when you pay for something, you expect those people to provide the value that they promised. Zamp goes above and beyond."

Results

From hours of frustration to minimal time investment with complete peace of mind.

See how Handwrytten’s sales tax requirements have been taken care of since partnering with Zamp:

• 13 months of accurate and timely filing
• 30 registrations completed
• 30 state accounts managed

David doesn't just appreciate the time savings—he values having a partner who truly stands by their clients.

"You really have the same mentality my company has, which is to make it right at all costs. You really stand by your clients and you help them through these confusing processes."

Here's his advice to other businesses evaluating sales tax providers:

"Absolutely, get on a call with the Zamp sales team. While I don't give recommendations often, I'm very happy to recommend Zamp."

Ready to experience the difference? Get in touch to learn how we can help eliminate your sales tax headaches for good.