Sales Tax: What Shopify Merchants Need to Know

Shopify makes it easy to sell online. But as your store scales, sales tax quickly becomes one of the biggest pain points for e-commerce business owners.

Sales tax is complicated, and for e-commerce businesses selling into multiple states or through various channels, compliance can be a full-time job. There are 11,000+ sales tax jurisdictions in the US, and each state has its own rules around nexus, when and how to register, filing schedules and portals, product and service taxability, and more.

We put this guide together to help Shopify merchants understand US sales tax and how to address your compliance requirements. We’ll also cover how to avoid common pitfalls and why a managed solution might make sense for your business (hint - Zamp offers a pre-built Shopify integration).
🛍️ Selling on Shopify and Dealing with Sales Tax
Shopify has made strides in supporting merchants with sales tax management through features like the Manage Sales Tax Liability report in the Shopify Admin. This report helps identify where you might have nexus — but it’s only part of the picture.

Here’s what every Shopify merchant should know:
1

Understand Nexus — Physical and Economic

Nexus” determines where your business has a tax obligation. Before 2018, states could only require sales tax collection if your company had a physical presence (such as an office, a remote employee, or a warehouse).

After the South Dakota v. Wayfair (2018) decision, states adopted economic nexus laws — meaning even without a physical presence, you can still owe sales tax if you exceed sales or transaction thresholds in that state.

👉 Translation for Shopify sellers: If your store sells a high volume or dollar amount into another state, you may be legally required to register, collect, and remit sales tax there — even if you’ve never set foot in that state.

2

Marketplace Facilitated Sales

Marketplace facilitators like Amazon, eBay, Etsy, and Walmart are required to collect and remit sales tax on behalf of their merchants. However, these sales can still count towards economic nexus in some states. In other words, even though you’re not liable for sales tax on those channels, they can still contribute to where you need to register and file sales tax.

Additionally, many states want to see Gross Sales reported on. This means that when you’re filing sales tax returns, marketplace sales may still need to be recorded in certain fields.

3

Wholesale/Resale

If your business sells to wholesalers or resellers, those customers are likely to present you with documentation that exempts them from sales tax (exemption certificates). 

However, much like the marketplace facilitated sales mentioned above, these sales can still contribute to economic nexus in more than half of US states.

And, even if there’s $0 in sales tax to be collected and remitted in these scenarios, many states still want to see Gross Sales reporting on when filing sales tax returns.

The moral of the story is that, if you sell across multiple channels – including marketplaces and wholesale/resale – relying on Shopify’s Liability Insights is only going to show you where you’ve triggered nexus based on the data in Shopify. 

You need to consider all sales when looking at economic nexus exposure and when filing sales tax returns.

4

Register Before You Collect

Before collecting sales tax in any state, you must first register for a sales tax permit. Collecting before registration is considered illegal by most states.

Shopify also typically requires a valid registration/sales tax ID before sales tax collection can be enabled for a state.

5

Collecting Sales Tax

Once you’re registered for a sales tax permit, it’s time to start collecting in that state.

In most cases, there isn’t just a state sales tax rate but also county, city, and sometimes district-level rates. There are thousands of sales tax jurisdictions across the US.

As part of Shopify’s Taxes & Duties feature updates over the years, there are now a few options available to calculate and collect sales tax. For the most automated and accurate calculations at checkout, we recommend their native sales tax engine, Shopify Tax.

From clothing to food and beverages to digital goods, many products and services are taxed differently across the US. Make sure you have your products categorized within Shopify.

6

Filing and Remittance

When you register for a sales tax permit, the state assigns you a schedule (often monthly, quarterly, or annually) to file sales tax returns and remit the tax you’ve collected.

This is typically done through the state department of revenue portal, and most states have their own specific format for submitting the return.

You may be subject to penalties and interest if you file or remit funds late. However, some states also offer incentives for filing early or on time (usually a small percentage of the amount due).

How Do I Manage All of This?
Aggregating data across multiple channels, registering, and filing in multiple states, each of which has its own rules and processes…you’re not alone if you’re starting to feel overwhelmed. That’s why Zamp’s managed solution for sales tax exists. We’re here to take sales tax off your plate and ensure it’s done correctly. By wrapping US sales tax experts around our technology, our users get the benefits of automation without the burden of managing it. You’re simply notified for approval if an action needs to be taken.
Zamp’s Managed Solution

Here’s how Zamp delivers time savings and peace of mind:

Our pre-built Shopify integration connects to your store in a few clicks, and we automatically start syncing transactions in near-real time.

Zamp combines your transaction data across all channels into one, comprehensive view of nexus exposure. We’ll notify you if you’re approaching or hit a new state threshold.

Our sales tax experts handle state registrations, and it’s included in our cost.

Based on the transactional data we’re pulling in, we populate state-level reports to file on your behalf for the correct amount, format, and frequency. We notify you before each filing for review and reconciliation.

Upon completion of the filing and remittance, archived copies of your returns are stored in your Zamp account.

Our US-based sales tax experts are here to configure, monitor, and maintain your account. We’re accessible by phone or email if you have questions or need guidance.

Hundreds of Shopify customers, including Glamnetic, MoonBrew, and Tushy, rely on Zamp to fully outsource their sales tax requirements and focus on more impactful areas of the business. Check out our case studies here.

Want to learn more?

We’re happy to answer any questions and show you how Zamp can support your organization’s sales tax requirements! You can find time with our team here, email us at sales@zamp.com, or call us at 1-866-438-9267.